We believe that starting a relationship is best when it’s done face to face, and we strongly encourage such meetings to take place during the account opening stage.


At Pilatus Bank we try to walk with our clients through the Account Opening process to make sure all the relevant information is gathered in a timely and prudent manner. Our dedicated relationship managers will take the opportunity to get to know our clients during this process. Once the account is opened, a dedicated relationship manager will be assigned to your account within the next business day. Our relationship managers will always be there in order for you to receive the help and support you may need to operate your Personal Bank Account with Pilatus Bank.

At Pilatus Bank we carry out a rigorous Know Your Customer (‘KYC’) assessment on all our prospective clients. This is because we take our regulatory responsibilities seriously as a subject person under Anti-Money Laundering Laws and Regulations. It is our responsibility to safeguard Pilatus Bank and our clients from Financial Crime and therefore mitigating the associated risks is a key priority for us. We take the necessary steps to mitigate Financial Crime at client on-boarding and throughout the relationship with our clients.  The controls that we apply and implement are reflected in the Bank’s AML Policy and Procedures Manual and other internal policies that address such important issues.